FAQ

+ CX & Studio Coordinator

As the CX & Studio Coordinator at ODDO, you’ll support our daily operations and customer communications, and help our E-comm & CX lead with website updates, product listings, launch setup, and weekly product updates. We’re also actively looking to set up a studio here in Richmond, where you’ll help manage the space and support ongoing community engagement efforts, including retail pop-ups and events.

You’ll work closely with one of ODDO’s co-founders to maintain our customer & community engagement, with a unique opportunity to grow in a fast-moving environment.

This role balances creative contribution, strong organizational skills, and communication ingenuity. You are not expected to know everything on day one; curiosity, follow-through, and care are more important than perfection.

Schedule & Working Style
Approximately 40 hrs per week, Monday–Friday, 9am-5pm
In-person at our Richmond, VA studio Monday–Thursday; optional remote Fridays
Until the studio is established: in-person at Ours, a co-working space in the Fan district.
Some off-hour commitments may be required for photoshoots, events, or pop-ups (with advance notice whenever possible).

We value clear communication, reliability, and respect for each other’s time.


+ What You'll Be Responsible For
Digital Customer Operations:
- Daily communication with customers via Gorgias
- Daily upkeep of order issues in Shipvine (our 3pl)
- Weekly processing of returns and exchanges approvals in Loop Returns (our return portal)
- Address subscription platform upkeep and optimization as it arises
- Respond to customers and update inventory offerings routinely on Faire Marketplace
- Monthly check-in and upkeep of Mirkal dropship
- Track ROIs and key performance data across all CX platforms
- Support future opportunities and build-outs for customer loyalty apps and programs
- Proactively look for opportunities to improve our CX processes, & surfacing patterns in customer issues and suggesting fixes

Product Launches & Sales:
- Assist in preparing Shopify listings ahead of each launch: product pages, imagery, copy, pricing, and collections.
- Set up discount codes, banners, and homepage updates for sales events
- Proactively look for opportunities to improve our product launch process — spotting bottlenecks, tightening the pre-launch checklist, and suggesting a better way to run launches over time
- Generally keep things clean and organized between launches so the site is always in good shape

Studio Management:
- Assist with studio set-up, day-to-day upkeep, and scheduling of the Richmond space - keep the space clean, organized, and well stocked - product samples, office supplies, snacks
- Research and vet local vendors, rental spots, and maker collabs for pop-ups and studio needs
- Help coordinate and execute community events and brand activations hosted at or outside the studio - invites, sourcing tables, racks, decor, setup, breakdown, etc.
- Assist with calendar coordination and occasional travel planning for a co-founder
- Flag potential issues early and propose solutions when possible..


+ How to Apply
send your resume and answers to the questions below with the subject line ODDOapplication - [Your Name] to: contact@oddobody.com:

1. What specific experiences have prepared you to excel as the CX + Studio Coordinator at ODDOBODY? OR Tell us about a specific instance where you navigated and overcame resistance/challenge/an obstacle (can be personal or professional).

2. Describe a system, workflow, or process you created that improved internal communication on a team and/or increased productivity.

3. What are 3 films, books, tv shows, pieces of art, etc. that have informed your world-view and approach to your professional/personal values.