FAQ

+ Operations & CX Paid Internship

ODDO is looking for a dynamic, extremely organized and proactive intern who will be motivated by new challenges and creative problem solving. This hourly paid intern will be a critical hire for our operations team and will report directly to our CEO in support of our operations, our exceptional customer engagement, and the systems that support our customer experiences.

Starting pay: $25 / hour

schedule: (mostly) monday through friday 12p-4pm (~20 hours/week), may include some off-hour engagements & community activations.

Location: At our Richmond, VA studio; optionally remote on Fridays

+ About ODDO
We sell intimate goods for the ways of the body. We are a small, NY & VA based women-owned business making super soft 100% organic cotton underwear and basics. We use our marketing materials (and the underwear) as a tool to spark informed, accessible conversations about bodies, health, and identity.

We have been featured in Vogue, The New York Times, and New York Magazine.

We’re a small, scrappy team (5 AND 10 years in business) interested in building a thoughtful brand that can sustain and fulfill our team for many years (generations!?) to come.We are looking for warm, generous, down to earth folks who enjoy working extremely hard and making great work. We value people who say what they mean, and mean what they say.

+ Who this might interest The ideal candidate is a fantastic communicator and hyper-organized project manager who will help execute our day to day customer communications across all channels, planning and assisting in the execution of website initiatives and updates (includes prepping for product launches and sales), and also day to day organization and operations of the studio. This role directly helps keep the site alive and breathing as we grow our audience through exceptional experiences both in website and in customer service.

+ Key Responsibilities
Operations Management:
Collaborate closely with our Production & Logistics team to ensure customer needs are met efficiently and feedback is incorporated into our processes
Assist with wholesale/sales management - ensure inventory & order management with our wholesale & dropship partners are running smoothly with weekly check-ins on any inventory updates or order issues.

Coordinate & Support ODDO product pop-ups across select retail engagements - inventory planning, day of scheduling, and potential onsite management if needed.

Continuously improve our systems by identifying opportunities for automation, creating better documentation, and implementing technical solutions

This role is what you make it! There is  potential for this role to evolve into a full time position, including studio management, based on performance.

Customer Service:
Assist & supplement daily customer engagement & provide guidance and feedback for CX coordinator(s) within the following areas: order management, best practices, responses to product issue/production errors.

Assist in daily management, optimization & reporting across - Loop, Gorgias, Recharge, Mirkal, Faire

Assist in customer loyalty initiatives

Assist in Quality Control Program - collect & organize customer feedback, community building and internal product feedback.

Website Design & Optimization:

Assist in general Management - work closely with updates & optimization of the website. Work closely with the creative team & development team to optimize & update.

Project manage launches - update product pages (work in tandem w/ creative team, headers, pricing, collections)

Subscription management & optimization

Bundle management & optimization (work in tandem w/ creative team)

+ Qualifications
2-3 years experience working with customers or in an e-comm environment OR related retail/customer service work experience
Experience with shopify, klaviyo, gorgias, notion, a plus
Must love excel/google docs or be excited/not intimidated to learn
Outstanding communication skills, both written and verbal
Exceptional organizational skills and project management skills or a propensity and desire to learn our systems.
Strong analytical skills, with the ability to translate insights into actionable strategies.
Strong ability to setup organizational systems and recognize & rectify inefficiencies
Growth mindset with a willingness to learn new skills
Self motivated and directed: exceptional time management (or an interest in improving your time management skills); able to balance reactive work with proactive work
must be interested in learning about health & bodies!

+ In order to apply
Answer 3 of these 4 questions and send your resume to contact@oddobody.com:

1. What specific experiences have prepared you to excel as an Intern at ODDOBODY? OR Tell us about a specific instance where you navigated and overcame resistance/challenge/an obstacle (can be personal or professional).

2. Describe a system, workflow, or process you created that improved internal communication on a team and/or increased productivity.

3. What are 3 films, books, tv shows, pieces of art, etc. that have informed your world-view and approach to your professional/personal values.

4. What is your approach to creating exceptional content and storytelling?