FAQ

+ What is your return policy on domestic orders?

clearance items, orders made during promotional sales (like midnight madness) and ODDOkids products are final sale and ineligible for return. additionally, due to the intimate nature of underwear, we are unable to accept returns on any underwear that has been removed from its original packaging.

Underwear that is unopened and remains in its original individual glassine package is eligible for return as long as it's undamaged and made within 30 days of receiving your order. Opened tanks, bras, t-shirts, biker shorts, woven boxers, nightgowns, bodysuits, and lounge pants can be returned, as long as they are unwashed, clean, and unworn (beyond trying on).

the original shipping cost is nonrefundable and the return label shipping cost will be deducted from your refund total.

email us at contact@oddobody.com with your order number and what you would like to return or exchange, and we can go from there!

+ What is your return policy on international orders?

We do not process exchanges on international orders at this time. We do accept unopened returns (see domestic order return policy about what kinds of returns we accept).

please keep in mind that the customer is responsible for the cost of return shipping and all associated duties and fees. ODDOBODY is not responsible for any lost or undelivered returned packages.

+ Can I return clearance products or sale products?

clearance items, orders made during promotional sales (such as midnight madness), and giveaway products are final sale and ineligible for return.

+ I'm a first time customer. What is your first pair guarantee?

we realize shopping for underwear online can be tricky, that’s why we offer a one pair guarantee for all first-time customers – this means a complimentary exchange or refund on one opened panty of your choosing, as long as it wasn’t purchased during a site-wide sale (such as midnight madness) or was from our clearance section. find the style you want to try and shop with peace of mind :)

please note that the first pair guarantee does not mean the “first of each style.” if you’ve read our sizing advice on the style’s product page and are still feeling unsure about sizing, feel free to email us at contact@oddobody.com, we’ll be happy to help you find your fit!

International customer? At this time, we are only able to offer refunds for the first pair guarantee, no exchanges.

+ I need to return my bundle or an item from it, how do I do that?

Bundles are made up of 3 individual products, and the same return policy that applies to non-bundle orders apply to bundle orders. We are always happy to accept unopened underwear for returns, refunds, and exchanges. Underwear that has been opened/removed from its individual packaging is not eligible for return, with the exception of the 1 undie first pair guarantee available only to first time customers.

+ How long does it take to process a return? 

once you drop your return at the post office, it can take up to two weeks to get back to our fulfillment warehouse. returns should be processed 1-2 weeks after it is delivered back to our warehouse.

+ How do I place a return or exchange?

if you've read through our return policy and have determined your order qualifies for a return, email us at contact@oddobody.com with your order number and what you would like to return or exchange.

if you have any questions or concerns regarding the policy and/or your order, please don't hesitate to reach out!