FAQ

+ how do i place an exchange or return?

if you'd like to place a return or exchange, you can use our self-service return portal. please note: orders made during promotional sales are final sale and ineligible for returns, exchanges, or first pair guarantees. 

if you have any questions regarding your order, please don't hesitate to reach out at contact@oddobody.com.

+ What is your return policy on domestic orders?

orders are eligible for return within 30 days of order placement. underwear must be unopened, in its original glassine packaging, and undamaged to be eligible. opened non-underwear items— including swim, tops, bras, lounge and movement collection items— can be returned as long as they're unworn (beyond trying on), unwashed, and clean. swim bottoms must also have their gusset hygiene sticker affixed and intact. bodysuits are final sale and not eligible for return.

we are unable to refund or exchange items that fall outside our return policy, including opened pairs not covered by our First Pair Guarantee, so please make sure your return is packed properly and meets our requirements before sending it. shipping costs are non-refundable. once a return package is in transit, it’s in the hands of the carrier— we’re not responsible if it’s lost or undelivered.

refunds on returns under $100 incur a 10% handling fee, deducted from your return total; returns over $100 incur a flat $10 handling fee. these fees cover return shipping and warehouse costs. store credit carries a $1 handling fee, and exchanges have no handling fee. our requirements before sending it.

to start a return, visit our returns portal and input your order # and shipping zip code. if you run into any issues or have any concerns, email us at contact@oddobody.com.

+ What is your return policy on international orders?

we do not process exchanges on international orders. We do accept unopened returns (see domestic order return policy about what kinds of returns we accept).

please keep in mind that the customer is responsible for the cost of return shipping and all associated duties and fees for all international orders. ODDOBODY is not responsible for any lost or undelivered returned packages.

+ Can I return clearance products or sale products?

clearance items, orders made during sales (such as midnight madness), and giveaway products are final sale and ineligible for return.

+ I'm a first time customer. What is your first pair guarantee?

we realize shopping for underwear online can be tricky, which is why we offer a one pair guarantee for all first-time customers – this means a complimentary exchange or refund on one opened underwear pair in your first order. please note that the first pair guarantee does not mean the “first of each style”, and does not apply to non-underwear items such as swim, bras or loungewear. oddoeverything and summer packs are ineligible for our first pair guarantee.

if you’ve read our sizing advice on the style’s product page and are still feeling unsure about sizing, feel free to email us at contact@oddobody.com. we’ll be happy to help you find your fit!

International customer? At this time, we are only able to offer refunds for the first pair guarantee, no exchanges.

+ why did my return go to manual review? and when will i be notified of approval? 

ODDO’s policy around first pair guarantee is not yet supported by our returns platform, so our team needs a little extra time to review your request. no worries though, it shouldn’t take more than 2-3 business days for review. once reviewed, your return label will be emailed to you.

+ I need to return my bundle or an item from it, how do I do that?

bundles are made up of 3 individual products, and the same return policy that applies to non-bundle orders apply to bundle orders. we are always happy to accept unopened underwear for returns, refunds, and exchanges. underwear that has been opened/removed from its individual packaging is not eligible for return.

+ How long does it take to process a return? 

once you drop your return at the post office, it can take up to two weeks to get back to our fulfillment warehouse. please allow up to 10 business days after delivery to our warehouse for your return to be processed.

+ are there handling fees with returns? 

handling fees cover shipping and warehouse costs and apply to return orders for store credit or refund. first pair guarantee.

for refunds on return orders under $100, there is a handling fee of 10% of the value of your return that is deducted from your refund total. for refunds on return orders over $100, there is a handling fee of $10 that is deducted from your refund total.

store credit applies a $1 handling fee.

no handling fee is applied to exchanges.

+ can you assist me with your returns portal?  

of course! you can always reach out to us at contact@oddobody.com with any issues you are running into or with any feedback you have regarding the process.