FAQ

+ how do i place an exchange or return?

if you'd like to place a return or exchange, you can use our self-service return portal. please note: orders made during promotional sales are final sale and ineligible for returns, exchanges, or first pair guarantees. 

if you have any questions regarding your order, please don't hesitate to reach out at contact@oddobody.com.

+ What is your return policy on domestic orders?

orders are eligible for return within 30 days of order placement. underwear that is unopened and remains in its original glassine packaging is eligible for return, as long as it is undamaged. Opened non-underwear items such as tanks, bras, t-shirts, woven boxers, biker shorts, nightgowns, and lounge pants can be returned as long as they are unwashed, clean, and unworn (beyond trying on). bodysuits are non-refundable.

the original shipping cost is nonrefundable. ODDOBODY is not responsible for any lost or undelivered returned packages.

with refunds on return orders, there is a handling fee of 10% of the value of your return that is deducted from your return total. this handling fee covers shipping and warehouse costs. store credit applies a $1 handling fee. no handling fee is applied to exchanges.

to start a return, visit our returns portal and input your order # and shipping zip code. if you run into any issues or have any concerns, email us at contact@oddobody.com.

+ What is your return policy on international orders?

we do not process exchanges on international orders. We do accept unopened returns (see domestic order return policy about what kinds of returns we accept).

please keep in mind that the customer is responsible for the cost of return shipping and all associated duties and fees. ODDOBODY is not responsible for any lost or undelivered returned packages.

+ Can I return clearance products or sale products?

clearance items, orders made during sales (such as midnight madness), and giveaway products are final sale and ineligible for return.

+ I'm a first time customer. What is your first pair guarantee?

we realize shopping for underwear online can be tricky, which is why we offer a one pair guarantee for all first-time customers – this means a complimentary exchange or refund on one opened underwear pair in your first order. please note that the first pair guarantee does not mean the “first of each style”, and does not apply to non-underwear items such as bras or loungewear.

if you’ve read our sizing advice on the style’s product page and are still feeling unsure about sizing, feel free to email us at contact@oddobody.com. we’ll be happy to help you find your fit!

International customer? At this time, we are only able to offer refunds for the first pair guarantee, no exchanges.

+ why did my return go to manual review? and when will i be notified of approval? 

ODDO’s policy around first pair guarantee is not yet supported by our returns platform, so our team needs a little extra time to review your request. no worries though, it shouldn’t take more than 2-3 business days for review. :)

+ I need to return my bundle or an item from it, how do I do that?

Bundles are made up of 3 individual products, and the same return policy that applies to non-bundle orders apply to bundle orders. We are always happy to accept unopened underwear for returns, refunds, and exchanges. Underwear that has been opened/removed from its individual packaging is not eligible for return.

+ How long does it take to process a return? 

once you drop your return at the post office, it can take up to two weeks to get back to our fulfillment warehouse. returns should be processed within 10 business days after delivery to our warehouse.

+ are there handling fees with returns? 

with refunds, there is a handling fee of 10% of the value of your return that is deducted from your refund total. this handling fee covers shipping and warehouse costs.

store credit applies a $1 handling fee to cover these costs.

no handling fee is applied to exchanges.

+ can you assist me with your returns portal?  

of course! you can always reach out to us at contact@oddobody.com with any issues you are running into or with any feedback you have regarding the process.