Orders & Billing
+ uh oh... I received the wrong items, what should I do?
Sincere apologies! Since each order is individually picked and packed, every once in awhile items can get mixed up. Reach out to us at email@example.com and we’ll get your order sorted out ASAP.
+ Once I place my order, can I make changes to it?
Unfortunately, once your order is placed, we are unable to modify it, as the package is out of our hands. Before you place your order, be sure to review both the products in your cart and your address to ensure they are correct (sometimes autofill can be tricky). If you have address corrections, please reach out to both us and the relevant shipping company with the correct shipping address. They may be able to forward your shipment to the correct address.
+ How can I check the status of my order?
You will receive an email notification from us once you place your order and once it ships with your tracking information. You should be able to stay updated with your orders status by selecting the tracking number. Once your order does arrive, you will also be notified by email of delivery. If you run into any issues, email us at firstname.lastname@example.org or DM us @oddobody
+ When is my credit card charged?
Your credit card is charged at the time you place your order.
+ What forms of payment do you accept?
Visa, Mastercard, Discover and American Express as well as debit cards and our ODDO gift cards. We also accept payments via Paypal and AfterPay for US customers.
+ Can I update my payment information after I place my order?
Due to security reasons, we are unable to update any payment information on our end. With that said, typically orders will not go through if billing addresses, CVC codes and card numbers do not match. If an order does process, wrong billing information will not affect your order.
+ What should I do if my credit card keeps getting declined?
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at email@example.com with other questions you may have.