Orders & Billing
+ uh oh... I received the wrong items, what should I do?
Sincere apologies! Since each order is individually picked and packed, every once in awhile items can get mixed up. Reach out to us at firstname.lastname@example.org and we’ll get your order sorted out ASAP.
+ Once I place my order, can I make changes to it?
Unfortunately, once your order is placed - you can’t make any edits to it. However, if we act fast, we might be able to alter your order before it ships. Any order corrections can be sent to email@example.com.
+ How can I check the status of my order?
You will receive an email notification from us once you place your order and once it ships with your tracking information. You should be able to stay updated with your orders status by selecting the tracking number. Once your order does arrive, you will also be notified by email of delivery. If you run into any issues, email us at firstname.lastname@example.org or DM us @oddobody
+ When is my credit card charged?
Your credit card is charged at the time you place your order.
+ What forms of payment do you accept?
Visa, Mastercard, Discover and American Express as well as debit cards and our ODDO gift cards. We also accept payments via Paypal and AfterPay for US customers.
+ Can I update my payment information after I place my order?
Due to security reasons, we are unable to update any payment information on our end. With that said, typically orders will not go through if billing addresses, CVC codes and card numbers do not match. If an order does process, wrong billing information will not affect your order.
+ What should I do if my credit card keeps getting declined?
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at email@example.com with other questions you may have.