Is shipping affected due to COVID-19?
We are still experiencing some minor delays related to covid-19 & the defunding of USPS. We 🧡 USPS and as a small business it is important to us to support them and this is why we have chosen to continue working with them at this time. If you do run into any major delays please reach out to us immediately email@example.com and we will work with you to resolve ASAP.
Where does ODDOBODY ship?
We currently only ship within the US and Canada, but we’re hoping to expand soon! Please feel free to send requests to firstname.lastname@example.org. You can also stay in the loop by signing up for our newsletter here.
How much is domestic shipping?
Free shipping will be included on all orders over $60 and subscription purchases. To find out more about ODDO's subscription service click here.
Standard shipping is $5 via FedEx Smartpost, a hybrid service of Fedex and USPS, which can take 4-7 business days. We also offer expedited shipping via FedEx 2DAY for $20, which can take 2-3 business days.
How much is international shipping?
We now ship to Canada! Standard international shipping to Canada is via DHL for a flat rate of $10. We do not offer expedited shipping to Canada at this time. Free shipping on international orders over $100.
ODDOBODY is unable to charge customs or import duties upon checkout since these fees are calculated and collected by each country's customs authority individually. Find more information here. Please allow 8-14 days for international shipping.
We do not accept exchanges on international orders at this time. We do accept unworn returns, however the customer is responsible for the cost of return shipping and all associated duties and fees. ODODBODY is not responsible for any return packages lost or undelivered.
Do you ship to Alaska and Puerto Rico?
Do you ship to P.O. boxes?
We do indeed.
When will my order ship?
Your order will be processed within 1-2 business days. Please note that any orders placed on the weekend will be processed the following Monday.
How long will it take to ship to Alaska, Hawaii, or Puerto Rico?
Shipping to Alaska, Hawaii or Puerto Rico can take anywhere from 8-10 business days.
How long will it take to ship to Canada?
Shipping to Canada can take anywhere from 8-14 business days.
My tracking isn’t working. What should I do?
Dang. We’re sorry about that, please email email@example.com and we’ll remedy the situation ASAP.
I placed an order but had the wrong address. How can I edit my shipping address?
Please reach out to us at firstname.lastname@example.org and we’ll do our best to edit your shipping address before your order hits our warehouse!
Returns & Exchanges
How do I place a return or exchange?
We want you to love your product as much as we do. If you have any questions or are not satisfied with your product, feel free to reach out to us at email@example.com and we can help.
What is your return policy?
Due to the intimate nature of our products, we are unable to accept returns on any underwear that has been removed from its original packaging. Returns must be unopened, undamaged, and made within 30 days of purchase.
International orders: We do not accept exchanges on international orders at this time. We do accept unworn returns. However, the customer is responsible for the cost of return shipping and all associated duties and fees. ODDOBODY is not responsible for any lost or undelivered returned packages.
Please note the original shipping cost is nonrefundable and will be deducted from your refund total. clearance products and giveaway products are final sale and are not eligible for return.
First pair guarantee
First-time customer? we realize shopping for underwear online can be tricky, that’s why we offer a one pair guarantee for all first-time customers -- this means a free exchange or refund on a panty of your choosing. find the style you want to try and shop with peace of mind.
At this time, we do not accept exchanges for international customers, only refunds (includes first pair guarantee).
How long does it take to process a return?
Returns should be processed in 1-2 weeks.
I received the wrong product, what do I do?
Sorry about that! Reach out to us at firstname.lastname@example.org and we’ll send you the right item ASAP.
When is my credit card charged?
Your credit card is charged at the time you place your order.
What forms of payment do you accept?
Visa, Mastercard, Discover and American Express as well as debit cards. We also accept payments via Paypal for US customers. We don’t currently accept prepaid gift cards.
My credit card keeps getting declined
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at email@example.com with other questions you may have.
How can I update my order?
Unfortunately, once your order is placed - you can’t make any edits to it. Feel free to email us at firstname.lastname@example.org and we can try to help make changes to your order.
How can I check the status of my order?
Where is this product made?
The long-staple organic Pima cotton is grown, hand harvested, and milled in the valleys of southern Peru, free from chemicals and pesticides. Each piece is tinted with eco-friendly dyes and knit using high-gauge machines to create the finest, sheerest fabric possible with a natural, 4-way stretch.
How should I care for my ODDO products?
ODDOBODY’s products are machine washable, but to keep them in their best shape—we recommend you hand wash in warm water, then lay flat to dry. ODDO underwear is a great travel companion as they take up little room and are quick to dry ;)
Will you be launching more products?
Absolutely. At ODDOBODY we’re intimate goods for the ways of the body. 100% Cotton underwear first - aka more to come soon! Be sure to sign up for our newsletter and follow us at @oddobody to stay in the loop.
Will you be offering more sizes?
We’d love your feedback! Reach out to us at email@example.com and let us know what sizes you’d like to see and we’ll work to incorporate them in our next round of production.
Finding your fit
How do I find my fit?
Just like finding the perfect fitting bra, underwear fits differently for every body. We recommend you use our size guide (located on each product page) to measure for each style and check out our new fit guide as each style hits the body at different places. If you have any issues with fit we are happy to work with you to find the right size. Simply reach out to firstname.lastname@example.org.
How do I give feedback?
Feedback makes us better at what we do. We’d love to hear from you, please email us at email@example.com with any feedback or suggestions.
How are ODDO products packaged?
At ODDOBODY we’re sensitive of the impact e-commerce has on our environment, thus we’ve made our packaging as minimal as possible, using recycled materials when able, and ensuring all packaging is eco-friendly & recyclable. In addition 100% cotton is compostable! If not using your old underwear as rags (which is a great way to use your old pieces of clothing) we recommend you compost! Simply cut out the elastic and check with your local waste management center to confirm any additional requirements or regulations.
We hope to integrate an ODDOBODY recycling program soon - please let us know if you have any suggestions - we’d love to hear from you - firstname.lastname@example.org
What’s your deal? Your schtick? Your mission?
First and foremost, our mission is to make the best 100% organic cotton intimates that are not only beautiful but good for your body, mutual beneficial to the people who help us create them, and as gentle to our environment as possible. In doing that, we hope to collectively own and create environments where anyone and everyone can feel comfortable discussing their bodies, health, and identities.
What does it mean to be a Benefit Corporation?
What does that mean? We're glad you asked. Benefit Corporations are for-profit companies that are legally empowered to pursue positive impact on society, alongside profit. By incorporating as a Benefit Corporation, ODDOBODY has from the beginning made a commitment to uphold a social mission to use intimate goods as a catalyst for women to discuss body, health and identity. Find out more here.
How do you support the mission of your business?
We support our mission by creating content that sparks conversation around our body, health, and identity. This content is presented in our manual, in our resources section. of the website and with our Social Media platforms. Stay tuned as we roll out additional mission-driven initiatives @oddobody.
Do you contribute any of your proceeds to NFPs?
As ODDOBODY grows we’re excited to share with you our future plans for ongoing NFP partnerships. In the meantime we’re focusing on seamlessly integrating our social mission into our values as not only a Benefit Corporation but also as a human based business. If you have any NFPs you feel strongly about and would like to put on our radar, please send us an email at email@example.com
Where do you get your information for your manual?
ODDOBODY’s manual is a joint effort between women's health experts (a well-woman nurse and a gynecologist), a lawyer, stylist/art director, graphic designer, a copy editor, and our founders, among others. Have additional questions? We’d love to hear from you at firstname.lastname@example.org
When is the next manual coming out?
Our manuals come out biannually with a new topic and featured artist. Stay informed by following us @oddobody or signing up for our newsletter to find out when the next one drops.
Still have questions or feedback? We'd love to hear from you. Please reach out to us at: email@example.com or write to 504 grand street, Apt. D44, New York City, NY 10002