+ Where does ODDOBODY ship?
We currently only ship within the US (alaska, hawaii, and puerto rico included!) and Canada, but we’re hoping to expand soon to make ODDO accessible to all! Feel free to send your shipping requests to email@example.com at any time.
+ Do you ship to P.O. boxes?
We do indeed.
+ How much does domestic shipping cost?
Free shipping is included on all domestic orders over $60. Standard shipping is $5. Our expedited shipping option is $20.
+ How much does shipping to Canada cost?
We offer free shipping on international orders over $100. Otherwise, we offer a flat shipping rate of $10 on orders to Canada. We do not offer expedited shipping to Canada at this time.
Note: ODDOBODY is unable to charge customs or import duties upon checkout since these fees are calculated and collected by each country's customs authority individually. Find more information here.
+ Where will my order be fulfilled and shipped from?
a small fulfillment center in richmond, virginia :)
+ When will my order ship?
Your order will be processed within 2-3 business days. Any orders placed on the weekend will be processed the following Monday.
+ My tracking isn’t working. What should I do?
Dang! Sometimes this happens and sometimes tracking can take a day or two update itself. If you continue to see issues with your tracking after this time, please email firstname.lastname@example.org and we’ll remedy the situation ASAP.
+ I placed an order but input the wrong shipping address. Is there anyway to update it before it ships?
If you reach out to us at email@example.com ASAP, we can do our best to edit your order before it ships.
Returns & Exchanges
+ How do I place a return or exchange?
Email us at firstname.lastname@example.org with your order number and what you would like to return or exchange. Then we can go from there!
+ What is your return policy on domestic orders?
Due to the intimate nature of our products, we are unable to accept returns on any underwear that has been removed from its original packaging. Returns must be unopened, undamaged, and made within 30 days of receiving your order. Opened tanks can be returned, as long as they are unwashed and unworn (beyond trying on).
ODDOkids underwear is final sale. Exceptions due to production or fulfillment errors still apply.
Please note the original shipping cost is nonrefundable and will be deducted from your refund total.
+ What is your return policy on international orders?
We do not process exchanges on international orders at this time. We do accept unopened returns (see domestic order return policy). However, the customer is responsible for the cost of return shipping and all associated duties and fees. ODDOBODY is not responsible for any lost or undelivered returned packages.
+ Can I return clearance products?
clearance products and giveaway products are final sale and not eligible for return.
+ I'm a first time customer. What is your first pair guarantee?
we realize shopping for underwear online can be tricky, that’s why we offer a one pair guarantee for all first-time customers – this means a free exchange or refund on one opened panty of your choosing. find the style you want to try and shop with peace of mind :)
At this time, we do not accept exchanges for international customers, only refunds (includes first pair guarantee).
note: our first pair guarantee does not apply to tanks or kids' products.
+ How long does it take to process a return?
once you drop your return at the post office, it can take up to two weeks to get back to our fulfillment warehouse. returns should be processed 1-2 weeks after it is delivered back to our warehouse
Orders & Billing
+ uh oh... I received the wrong items, what should I do?
Sincere apologies! Since each order is individually picked and packed, every once in awhile items can get mixed up. Reach out to us at email@example.com and we’ll get your order sorted out ASAP.
+ Once I place my order, can I make changes to it?
Unfortunately, once your order is placed - you can’t make any edits to it. However, if we act fast, we might be able to alter your order before it ships. Any order corrections can be sent to firstname.lastname@example.org.
+ How can I check the status of my order?
You will receive an email notification from us once you place your order and once it ships with your tracking information. You should be able to stay updated with your orders status by selecting the tracking number. Once your order does arrive, you will also be notified by email of delivery. If you run into any issues, email us at email@example.com or DM us @oddobody
+ When is my credit card charged?
Your credit card is charged at the time you place your order.
+ What forms of payment do you accept?
Visa, Mastercard, Discover and American Express as well as debit cards and our ODDO gift cards. We also accept payments via Paypal and AfterPay for US customers.
+ Can I update my payment information after I place my order?
Due to security reasons, we are unable to update any payment information on our end. With that said, typically orders will not go through if billing addresses, CVC codes and card numbers do not match. If an order does process, wrong billing information will not affect your order.
+ What should I do if my credit card keeps getting declined?
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at firstname.lastname@example.org with other questions you may have.
+ What is ODDO underwear made of?
beautiful, sheer, finely spun 100% organic pima cotton.
+ Is cotton underwear good for you?
yes, yes, yes! we are all about the vagina doing its thing––self-cleaning and breathing.... and cotton underwear is the perfect way to let it do so, naturally. with underwear that contains synthetic fabrics like nylon, you can become prone to not only skin irritation, but also UTIs and yeast infections because synthetics trap moisture. plus, cotton is breathable and it's soft-as-hell. if you want a second opinion, ask your doc or obgyn and they will probably say the same as us: "cotton underwear in the best option for vaginal health."
+ Is there elastic in the underwear?
All of our styles do have elastic at the waistband and leg openings, since elastic is important for keeping underwear in place. However, we have made sure to create a 100% cotton to cover the elastic because we know that exposed elastic can irritate sensitive skin.
+ What dyes are used?
The dyes that we use are eco-friendly - free from pesticides and chemicals, but are not natural. It's very hard to find natural dyes that work in large batch dying. Most natural dyes are done in small batches.
+ How should I care for my ODDO products?
ODDOBODY’s products are machine washable, but to keep them in their best shape—we recommend you hand wash in warm water, then lay flat to dry. ODDO underwear is a great travel companion as they take up little room and are quick to dry ;)
+ Will they shrink over time?
All our underwear is pre-washed so shrinkage should be minimal or non-existent.
+ Will you be launching more products?
Absolutely. We come out with new styles and colors each year and hope to launch more often as we grow and develop. we may even offer some more non-underwear styles in the future... Be sure to sign up for our newsletter and follow us at @oddobody to stay in the loop with all product-related launches.
+ Where do oddo products get made?
oddobody underwear is imported from peru, which is known for having the most idyllic cotton-growing conditions. we've built our supply chain through a peru fair trade and gots certified manufacturer.
+ How is the organic pima cotton harvested?
Oddo's organic cotton is hand picked, bringing a cleaner fiber and using less water than conventional cotton harvesting practices.
+ How is each pair of undies produced?
Each piece is tinted with dyes (yes, even the chalk) and knit using high-gauge machines to create the finest, sheerest 100% organic pima cotton fabric possible with a natural, 4-way stretch.
+ What does fair trade certified mean?
This means our supply chain supports and prioritizes healthy working conditions and environmental protections––all the way from farm to panty :)
+ Why are ODDO undies sustainable?
Grown without the use of pesticides, chemical fertilizers, or GMO seeds, our fabric is gots (global organic trade standard) certified. 100% organic cotton also requires far less irrigation than conventional cotton and other well known synthetics in underwear.
+ How will my order be packaged?
we’re sensitive of the impact e-commerce has on our environment as a whole. Our undies are individually packaged in a compostable glassine material. Once it is opened, pull off the stickers and toss them in your compost bin. Any other inserts, manuals and packaging are 100% recyclable as well.
+ What should I do with my underwear at the end of their life?
If not using your old underwear as rags (which is a great way to repurpose old pieces of clothing), we recommend you compost! Simply cut out the elastic and check with your local waste management center to confirm any additional requirements or regulations.
We hope to integrate an ODDOBODY recycling program soon - please let us know if you have any suggestions - we’d love to hear from you - email@example.com.
Finding your fit
+ How do i know what size will work for me?
Just like finding the perfect bra, underwear fits all bodies differently. If you need some extra guidance deciding between sizes, check out our size guide and fit guide for measurements and to see how each style fits on different bodies. Still can't decide? Reach out to firstname.lastname@example.org and we would gladly help you find the best fit for you.
+ Will you be offering more sizes?
Yes! We are working it <3 Reach out to us if there is a size you would like to see included in our offerings.
+ What’s your deal? Your schtick? Your mission?
So glad you asked :) our mission is to make the best 100% organic cotton intimates that are not only beautiful but good for your body, mutually beneficial to the people who help us create them, and as gentle on our environment as possible. In doing that, we hope to collectively own and create environments where anyone and everyone can feel comfortable discussing their bodies, health, and identities. See our Mission page to find out more about ODDOBODY and our founders.
+ What does it mean to be a Public Benefit Corporation (PBC)?
Benefit Corporations are for-profit companies that are legally empowered to pursue positive impact on society, alongside profit. By incorporating as a Benefit Corporation, ODDOBODY has from the beginning made a commitment to uphold a social mission to use intimate goods as a catalyst for people to discuss body, health and identity.
+ Do you contribute any of your proceeds to NFPs?
While we don’t have any ongoing partnerships, in the past we've donated proceeds to organizations helping promote body knowledge and equity for people with vulvas.
If you have any NFPs you feel strongly about and would like to put on our radar, please send us an email at email@example.com.
+ What NFPs have you partnered with or contributed to in the past?
- Black Mamas Matter
- Naaya Wellness
- Gardens Not Guns
- Planned Parenthood NY Action Fund
- Moody Month
- Outer Reach
+ Where do you get information for your manuals?
ODDOBODY’s manuals are a joint effort between sexual health experts in the chosen topic, graphic designers, copy editors, and our founders. Have a suggestion for a next manual topic? We’d love to hear from you at firstname.lastname@example.org.
+ Why a sexual health manual?
because we believe underwear is a powerful way to spark open and informed conversations about bodies, health, and identity.
+ How can I learn more about a manual's topic?
We've made a page of curated resources that line up with each manual topic. Check them out here: https://oddobody.com/resources
+ When is the next manual coming out?
Our manuals come out biannually with a new topic and featured artist. Stay informed by following us @oddobody or signing up for our newsletter to find out when the next one drops.
+ Still have questions or feedback?
We'd love to hear from you! Please reach out to us at: email@example.com or write us a letter to 504 grand street, Apt. D44, New York City, NY 10002. We do not have an office phone number at this time, but will work to get back to you ASAP via email.
+ When will I hear back from ODDO?
You can expect to hear back from us within 48 hours during weekdays. Note that any emails sent on the weekends will be received the following Monday.
+ Not receiving a response from us?
dm us on instagram @oddobody or email us with an alternative email address to reach you at––our emails could be bouncing back.